Draft template: this text must be reviewed by a qualified lawyer and completed with the organisation's legal details before launch.
General rule
Donations are generally non-refundable because funds are committed to aid work.
Mistakes
If you were charged by mistake, charged twice, or entered the wrong amount, contact us at [email protected] within 14 days of the payment and we will review and, where appropriate, refund it.
Recurring donations
You may stop or change a monthly or yearly donation at any time by contacting us at [email protected]. Future payments will stop; past payments are not refunded.